Welcome to the Celtic Heroes Support section.
Here you will find links to various articles which contain a variety of information regarding common support issues fixes, alongside some of our in-game policies and procedures.
For Support related issues, please go to support.decagames.com.
- Terms of Service
- Unauthorised Account Access Policy
- Trade and Scamming Policy
- Harassment and Abusive Language Policy
- Competition Terms and Conditions
- Appeals Procedure
- FAQs (Frequently Asked Questions)
- The Support Tool and the Support Forums
- Account Issues (including Password issues)
- Restoring Deleted Characters
- Trade and Scamming Issues
- Accidentally Sold or Dropped Items and Refunds
- Harassment and Abusive Language Issues
- Technical Issues (including patching problems)
- Platinum Issues
- Glitches and Bugs
- Suggestions and Updates
- Issues with Free Platinum Offers