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Unable to connect to server

Posted: Tue Oct 04, 2022 4:46 pm
by aravindhreturns
Hello Heroes,

Despite getting connected for a few hours after the update, I am unable to connect to the server for a long time now.

Is anything happening from the back end?

Re: Unable to connect to server

Posted: Tue Oct 04, 2022 4:53 pm
by Burning Heart
I can‘t connect either. Update installed, server list blackened.

Re: Unable to connect to server

Posted: Tue Oct 04, 2022 4:55 pm
by Rabalder
Same problems. Was logged in earlier today so got a quick look, but Now it is impossible to log in

Re: Unable to connect to server

Posted: Tue Oct 04, 2022 4:59 pm
by Blackdagger95
Servers are currently down. There was a notification in game about it. Don’t know when they’ll come back online.

Re: Unable to connect to server

Posted: Tue Oct 04, 2022 5:09 pm
by Burning Heart
Thanks Blackdagger for that additional information.

@DECA: Please provide such important information here in the forum too and also in the info button of the login screen.

Re: Unable to connect to server

Posted: Tue Oct 04, 2022 5:31 pm
by jdmodj
Thanks Blackdagger for that additional information.

@DECA: Please provide such important information here in the forum too and also in the info button of the login screen.

Re: Unable to connect to server

Posted: Tue Oct 04, 2022 5:37 pm
by aravindhreturns
Thanks for the response guys.

I wish there was a much clearer notification.

All I see right now is
Server status: No known issues at this time.
No one is unable to connect regardless. All servers included.

Re: Unable to connect to server

Posted: Tue Oct 04, 2022 5:58 pm
by Burning Heart
Interesting. On my login screen it says „Update 3.13.0 is out, please update ….“

Different notifications? Strange.

I have installed the update, btw.

Re: Unable to connect to server

Posted: Tue Oct 04, 2022 6:04 pm
by aravindhreturns
I have installed the update as well and guess what?

Before an hour, I got the same notice that you mentioned. Only in the last 30 minutes, I got "No known issues".

Re: Unable to connect to server

Posted: Tue Oct 04, 2022 7:18 pm
by aravindhreturns
Got good news!

This is the longest maintenance window in all of Celtic history because of clan bank item duplicates (See: viewtopic.php?f=3&t=104589)

All changes made in the last 5 to 6 hours will be reversed BUT here's the good news.

We are getting a double exp event next week because of this mishap.