Celtic Heroes

At support@onethumbmobile.com, my friend and I wrote about the problem almost immediately. But the administrator did not answer us.
How to understand whether our appeals to consideration are accepted or not?

Hello. Today on our server at least two players temporarily lost access to their game characters. It's me (Pectopator) and my friend (Faier Lady). The passwords for access to our game characters have been hacked and changed. At what I discovered a password change only the next time I tried to enter ...