Harassment and Abusive Language Issues

This article outlines the Celtic Heroes Abusive Language Policy, and what you should do if you feel you are being harassed in-game.

What to do if You Feel you are Being Harassed

There are several options available if you feel you are being harassed by another player, or have been the subject of inappropriate language. We ask first that all players try these options before contacting the Support team with any issues.

Preventing Harassment

Blocking Another Player
The quickest way of dealing with another user who is harassing you is to ignore it all together. Do not respond in the same manner as they have talked to you, or give that player any kind of attention.

There is a function in-game which will prevent another player from contacting you via the chat system.

To block another player:

  • Locate that player, and select the Examine option.
  • From the menu that appears, select Block.

This will block that player from contacting you. We are currently working on an option that will allow you to block another player without having to Examine them, and when this feature is available we will update this article accordingly.

Profanity Filter
If a particular player’s language is causing you concern, you may wish to enable the profanity filter so that it does not appear in your chat window. This filter will censor any profanities automatically.

To enable the profanity filter:

  • Log in to the game with your character.
  • From the Menu screen, select Options (the icon for this is two gears).
  • On this screen, select the Gameplay tab.
  • Select the box next to Profanity Filter.
  • This will enable the profanity filter, and prevent you from seeing any profanities in the game.

Reporting Bad Language
Any violations of our in-game policies and guidelines should be reported to the in-game Support staff for investigation. We are constantly working to ensure that our policies and guidelines are being followed in order to create a fun and safe environment for you to play the game in. You can help with this by reporting any instances of bad behaviour.

To report a player for bad language:

  • Go to the Menu screen when logged-in with your character.
  • Select the Support option.
  • Enter your issue, including the name of the player you wish to report for bad language.

This will create a support ticket for us to review and take the appropriate action if necessary. Whilst we may not respond to you directly, please be assured that we will investigate the issue and act accordingly.

Ongoing Harassment
If a situation occurs where an individual player has been harassing you for some time, despite your best efforts to ignore that player and avoid contact with them (using the Block Player option), and you have reported the player’s behaviour several times to us, please report the issue using the following steps:

  • Go to the Menu screen when logged-in with your character.
  • Select the Support option.
  • Enter your issue, including the name of the player you wish to report for harassment, the fact that this issue has been reported before, what was said, and any additional information that will be relevant to our investigation. In situations like this it is extremely helpful if you have screenshots saved on your device as evidence of the harassment, which you can then e-mail to us or send in a forum message if we require it to help with our investigation.
  • Our Support team will contact you and fully investigate the issue.

More information on how to access the Support Tool can be found here.

Please avoid posting harassment issues in the Celtic Heroes forum. Whilst we may contact you via the forum to gain more information or conduct or investigation, we ask that all players first and foremost use the in-game Support tool to report their issues.

Please note, that in order for us to address a harassment issue which is ongoing you must have exercised every option available to you in order to prevent contact with that player. This means you have blocked the player in question and reported them for bad language, yet they are still harassing you.

If you have any questions or queries regarding the policies or procedures listed here please do not hesitate to contact the support team or one of the forum administrators, and we will do our best to answer your question.

The Celtic Heroes Harassment and Abusive Language Policy

The use of abusive and inappropriate language, both in the game and on the Celtic Heroes forums, is unacceptable. Below are a series of guidelines which outline what we deem to be unacceptable language, and the actions we may take should we find any user who is in breach of these guidelines.

Please note that whilst we have tried to cover all possible forms of abusive and inappropriate language, it is possible that there may be language which does not exactly fit into one of these categories. We shall review each incident on a case-by-case basis, and act accordingly.

Real-Life Information and Threats
This refers to clear and masked language which:

  • Refers to violence of any kind which is not related to the game world.
  • Releases any real-life information about another player

A player who is found in violation of this guideline may receive:

  • A temporary, but lengthy, suspension of their account.
  • A permanent suspension of their account.

Highly Inappropriate
The following categories outline language which are deemed to be highly inappropriate.

Extreme Sexuality/Violence
This refers to clear and implied language which:

  • Refers to sexual acts of a violent or extreme nature.
  • Refers to violent real life actions of an extreme nature.

Racial/Ethnic
This refers to clear and implied language which:

  • Is recognised as a racial or ethnic slur.
  • Promotes racial or ethnic hatred.
  • Refers to symbols of racial or ethnic hatred.

National
This refers to clear and implied language which:

  • Is recognised as a national slur.
  • Promotes national hatred.
  • Refers to symbols of national hatred.

Sexual Orientation
This refers to clear and implied language which:

  • Refers to any aspect of one’s or someone else’s sexual orientation in an insulting manner.

Any player who is found to be in violation of these guidelines may receive:

  • A warning.
  • A temporary suspension of their account.
  • A permanent suspension of their account.

Moderately Inappropriate
The following categories outline language which are deemed to be moderately inappropriate.

Obscene/Vulgar
This refers to clear and implied language which:

  • Is crude and offensive in nature.
  • Is of a pornographic nature.
  • Inappropriately references any part of the human anatomy of bodily functions.

Zone/Area Disruption
This refers to language and/or actions which are intended to disturb a player/groups of players or areas of the game world, such as:

  • Disrupting player-sponsored events or gatherings.
  • An excessive casting of spells which have noticeable effects in a crowded area.
  • Blocking access to an NPC, door, or area of the game that a player would normally be able to access.

Harassing or Abusive
This refers to clear and implied language which:

  • Refers to other characters, players, groups of people (in-game and external), and One Thumb Mobile employees in an insulting manner.

Religions or Religious Figures
This refers to clear and implied language which:

  • Portrays major religions or religious figures in a negative fashion

Illegal Drugs or Activities
This refers to clear and implied language which:

  • Makes reference to the abuse of illegal drugs.
  • Makes reference to performing illegal activities.

Spamming
This refers to clear and implied language which:

  • Communicates the same phrase, a similar phrase, or pure nonsense in an excessive manner.

Advertising
This refers to clear and implied language which:

  • Advertises any website, organisation, or business which is non-beneficial and not related to Celtic Heroes in any manner.

Any player who is found to be in violation of these guidelines may receive:

  • A warning.
  • A temporary suspension of their account.
  • Repeated violations of these guidelines may result in a permanent suspension of a player’s account.

The guidelines listed above apply both to the game and the forums, and the decisions made by the Support team or forum administrators is final.