1. Disable/Enable iTunes Parental Controls:
Launch iTunes → Go to Preferences from top menu. iTunes – Preferences…
Go to Parental Control tab → Disable access to iTunes Store and allow access to iTunes U
Once you have done this quit iTunes and then re-launch iTunes.
If it sends you directly to iTunes U without any problem, then go back to Parental Control and enable access to iTunes Store.
2: Internet Connectivity checking
Make sure you are in range of WI-FI router or base station.
You should ensure that devices such as a PCs are able to connect to WI-FI, and able to access the internet you are trying to connect to.
Try resetting your WI-FI router — Simply turn it off and then turn it on.
If there is still a problem, then you should try to troubleshoot WI-FI network and connections.
3: Software Update:
Check if your device (running iOS 8 or later) is up to date or not. Settings—General—Software Update.
Also make sure that your version of Mac OS X is up to date.
Please also make sure iTunes and Safari are updated to their latest version.
4: The Date-change Workaround:
Go to Settings → General → Data & Time
Now, change the Set Automatically to ON
Exit iTunes and App Store (multi-task switcher) and re-open them.
5: Restart Network / Switch Wifi-3G/4G:
If the Wi-fi signal is weak, there’s a strong chance iTunes store won’t open.
One way of finding out is to turn off your network and restart it.
- Switch to 3G
- Exit App Store/iTunes app (from the multi-tasking switcher)
- Open iTunes/App Store again.
You might have to switch deom 3G/4G to Wi-fi and check it out.
6: Troubleshoot Firewall Issue:
How to troubleshoot issue on Mac:
- If you have firewall, your settings may be causing issues and not letting you to connect to iTunes.
- At times, connection issues occur due to keychain issues.
- Sometimes you may be required to contact your internet service provider and enable ports and servers over your network.
How to troubleshoot issues on Windows:
- In case iTunes Store is empty and displays nothing but message iTunes Store, you need to follow these steps to fix the issues.
- Follow these steps to troubleshoot iTunes Store connectivity in Windows
- Now, you will need to configure Windows firewall to let iTunes access iTunes Store.
- Disable proxies if they are active because they can cause a lot of issues. Find details on this here
- If the problem remains, contact your internet service provider and enable these ports and servers over your network.