Support

Welcome to the Celtic Heroes Support section.

Here you will find links to various articles which contain a variety of information regarding common support issues fixes, alongside some of our in-game policies and procedures

Support Team contact: Support@onethumbmobile.com

Appeals Team contact: Appeals@onethumbmobile.com

Policies:

• Terms of Service
• Privacy Policy
• Unauthorised Account Access Policy
• Trade and Scamming Policy
• Harassment and Abusive Language Policy
• Competition Terms and Conditions

Procedures:

• Disciplinary Procedure
• Appeals Procedure

Support:

• FAQs (Frequently Asked Questions)
• The Support Tool and the Support Forums
• Account Issues (including Password issues)
• Restoring Deleted Characters
• Trade and Scamming Issues
• Accidentally Sold or Dropped Items and Refunds
• Harassment and Abusive Language Issues
• Technical Issues (including patching problems)
• Platinum Issues
• Glitches and Bugs
• Suggestions and Updates
• Issues with Free Platinum Offers