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Support

Welcome to the Celtic Heroes Support section.

Here you will find links to various articles which contain a variety of information regarding common support issues fixes, alongside some of our in-game policies and procedures

Support Team contact: Support@onethumbmobile.com

Appeals Team contact: Appeals@onethumbmobile.com

Policies:

  • Terms of Service
  • Privacy Policy
  • Unauthorised Account Access Policy
  • Trade and Scamming Policy
  • Harassment and Abusive Language Policy
  • Competition Terms and Conditions
  • Appeals Procedure

Support:

  • FAQs (Frequently Asked Questions)
  • The Support Tool and the Support Forums
  • Account Issues (including Password issues)
  • Restoring Deleted Characters
  • Trade and Scamming Issues
  • Accidentally Sold or Dropped Items and Refunds
  • Harassment and Abusive Language Issues
  • Technical Issues (including patching problems)
  • Platinum Issues
  • Glitches and Bugs
  • Suggestions and Updates
  • Issues with Free Platinum Offers
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