Celtic Heroes

Hi, I need any admin or support member to PM me please. Thanks!

If you need to contact Support, you can email them at support@onethumbmobile.com.

If this is regarding a disabled, or banned account then please email appeals@onethumbmobile.com.

I have. Many times. And they seem to be ignoring me. So does all your entire staff apparently. But thanks for the response.

I have. Many times. And they seem to be ignoring me. So does all your entire staff apparently. But thanks for the response.

In case you are PMing random red names on the forums...the majority of the VR staff are on the forums simply to keep an eye on player feedback and ideas...not to help with player issues, and therefore will not reply to PMs.

I'm not even sure that Support is on the forums in the first place, which is why posting any Support issues here or PMing VR staff members about Support issues won't really help you. The other benefit of emailing or sending in tickets is that they can keep all Support requests organized alongside any communication. They may take some time to get back with you, especially if it's a more complex issue, but just be patient and know that they will get back with you.

I have. Many times. And they seem to be ignoring me. So does all your entire staff apparently. But thanks for the response.

Mild reminder that the every time someone messages support, they're give them more material to sift through and showing up further down in their queue; the more times a person messages them, the more likely they are to get a delayed answer.
Generally the most efficient manner is to email them once and provide as much input as possible and wait for a response before supplying any more info. Most issues can be resolved with a notification and description of the issue, but if they need further info from the player, they'll always ask for it.

Edit: lol yup, what Eragon said.

I’ve messages them atleast 4 times over the past few months and they ignore me every time. Same with the owner, Schwing, and other support members I’ve PMed. They unfairly banned me without showing me the evidence. Support will not contact back.

Support isn’t obligated to show you evidence. The person who initally banned you, plus the one who reviewed your appeal, obviously came to a mutual conclusion. Spamming support + forums isn’t the way to get your ban lifted.