HELP! New phone, lost my account!
#1I just got a new phone after the old one got stolen and tried every email and password combo I have had in the past 5 years. Nothing worked. My username was [mod edit]. Is it possible to recover my account?.
Re: HELP! New phone, lost my account!
#2I highly recommend removing your username from all your posts...you really don’t want to give someone else access to your account by giving them half the details needed to log in. Also, please only make one post, for this topic it should only be located here in Ask For Help.I just got a new phone after the old one got stolen and tried every email and password combo I have had in the past 5 years. Nothing worked. My username was *****. Is it possible to recover my account?.
Email support@onethumbmobile.com with your username (and the emails you tried would be helpful), and they will help you out.
Have questions about anything? PM me!
Alternatively, you can rarely find me online in Sulis.
Go team #WorldSkillsUSA2019!
Harbinger of cold hard logic and reason.
Check out the player-run Celtic Heroes Database!: celticheroesdb.com!
Alternatively, you can rarely find me online in Sulis.
Go team #WorldSkillsUSA2019!
Harbinger of cold hard logic and reason.
Check out the player-run Celtic Heroes Database!: celticheroesdb.com!
Re: Help! new phone, lost account
#3For account retrieval you will have to contact support@onethumbmobile.com.
If you can provide them with the answers to these questions it will help speed up the process:
- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -
If you can provide them with the answers to these questions it will help speed up the process:
- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -
