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Account Conflict PW

Posted: Mon Dec 24, 2018 6:22 pm
by TheListener
Hi I’m a fairly old player and left the game about 2 years ago for personal reasons. I tried coming back into the game and found myself upon this screen: “Account Conflict PW, Account name is conflicted, change required”. This upsets me a lot because I had a level 200 ranger with a lot of valuables and I really don’t wanna loose that. My username is [edited] and I had a level 200 ranger named “TheListener” on the world Sulis. If I could get some help I’d very much apreciate it.
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Re: Account Conflict PW

Posted: Mon Dec 24, 2018 6:42 pm
by bob the mage
TheListener wrote:Hi I’m a fairly old player and left the game about 2 years ago for personal reasons. I tried coming back into the game and found myself upon this screen: “Account Conflict PW, Account name is conflicted, change required”. This upsets me a lot because I had a level 200 ranger with a lot of valuables and I really don’t wanna loose that. My username is **** and I had a level 200 ranger named “TheListener” on the world Sulis. If I could get some help I’d very much apreciate it.


first off I would edit your post and remove the picture and your user name, you don't want that info public.

The conflicted accounts happened when OTM merged the android and IOS games. When this happened some players on the android side had the same usernames as some on the IOS side, so the accounts were "conflicted" and one of the two players needed to change their username, whoever tried to log in first. For a while after the merger the game auto let you do it in game, but that feature was removed after a few months (can't remember the reason why, just that it happened).
I would send an email to them support@onethumbmobile.com, let them know your username and they can guide you through what to do next.

similar topic that may help as well :)

Re: Account Conflict PW

Posted: Mon Dec 24, 2018 7:16 pm
by TheListener
Tyty

Re: Account Conflict PW

Posted: Mon Dec 31, 2018 7:59 am
by TheListener
So its been a week since i tried emailing Support@onethumbmobile.com about my problem and i have gotten no reply

Re: Account Conflict PW

Posted: Mon Dec 31, 2018 11:47 am
by Eragon123
TheListener wrote:So its been a week since i tried emailing Support@onethumbmobile.com about my problem and i have gotten no reply


They are usually a few days behind in support tickets, and due to the Christmas holiday they are likely even farther behind than usual. My advice is give it a few more days

Re: Account Conflict PW

Posted: Thu Jan 03, 2019 5:17 pm
by Noblejohny
I am also a returning player. My account is also conflicted. I have mailed OTM. Hopefully they will restore my old account.

Re: Account Conflict PW

Posted: Sat Jan 19, 2019 4:37 pm
by Mickjagger
Im having this same issue... my toons name is mickjilly 194 druid on crom last i checked helpppppp

Re: Account Conflict PW

Posted: Sat Jan 19, 2019 5:04 pm
by TheListener
It worked for me. Just mail otm explaining the problem and tell them your username, the toons in your acc and the level. The server also, they’ll respond in a couple days

Re: Account Conflict PW

Posted: Mon Aug 05, 2019 2:21 pm
by Zenox
Hey the listener how long did it take to get an email back as it has been a week for me as well and no reply, give me hope lol