Celtic Heroes

Hiya so I just opened 400 chests and was able to get 3 phoenix eggs out of the chests. However silly me thought that to upgrade the phoenixes to level three id have to buy three level one phoenixes because im use to that system for pets and mounts. is there any way we can prevent multiple purchases of the same phoenix? i don't see why anyone would need three level one phoenixes if you can't even upgrade them and it would prevent future users from committing that error.

I'm also hoping that I could get my three level one phoenixes of the same kind merged to level three. I've already made a support ticket for this on my toon.

Thank you

Majestica - Sulis

xD

I've already made a support ticket for this on my toon.

Thank you

Majestica - Sulis

This is the exact way to get this resolved! Our support team will respond and fix the error as soon as they can.

I've already made a support ticket for this on my toon.

Thank you

Majestica - Sulis

This is the exact way to get this resolved! Our support team will respond and fix the error as soon as they can.

Thank you !

I've already made a support ticket for this on my toon.

Thank you

Majestica - Sulis

This is the exact way to get this resolved! Our support team will respond and fix the error as soon as they can.

Its been two full weeks and ive already heard of people that have created tickets after me and recieved their refund before me in 3 days how is this possible ?

Hey there,

Looking at your ticket history, I don't see your initial request for a Phoenix Egg refund but I do see that your follow-up was resolved shortly after updating this thread.

Yes, that was correct! After I had updated I had received the refund so thank you for that.

Is there anything that I can do to assist, I've been using the support button in-game and every time after I create the ticket and submit it says that the Request was received.

I really hope that tickets aren't being somehow misplaced or the button is working correctly.

I did this same thing lol waiting on my eggs to be returned ._.

Alternatively, you could email support@onethumbmobile.com but don't do both, that only slows down the process.

Alternatively, you could email support@onethumbmobile.com but don't do both, that only slows down the process.

Will keep that in mind, does it yield a faster response? More convenient for support?

I sent in a support ticket immediately after realizing I've made a mistake but I was really bummed out and just had to make a post on the forums as well :]