There are a lot of factors that go into a player suspension. I can't really reveal the specifics of how we decide such actions, but know that our team does so with 99% accuracy. Every player report the Support team receives is reviewed on a case-by-case basis. We take a lot of care to make absolutely certain we have all the relevant information and follow our internal guidelines.
Now, we're all human and sometimes the team gets it wrong - that's why we have an appeals process. If you feel that we made a mistake, or want some more details into your suspension, then you (not your friends or your clan members) send an email to
appeals@onethumbmobile.com. Another member of the support team (who did not perform the ban) reviews all of the information to determine if we were correct in pursuing the action taken.
What is griefing? We define it as deliberately trying to anger or harass another player by using aspects of the game in unattended ways. For example, standing on top of a Quest NPC in order to prevent other players from clicking on it.
Is calling another person a bad word, griefing? No.
Lock battles are between two clans trying to win the rights to a boss fight is okay. However, if a player from the losing clan stays around only to try and interfere with the battle or try to inhibit the fight, that's griefing. If a player locks the boss but has no intention of fighting it with their clan and instead just doing it to troll, that's griefing.
Again, not every case is black and white. We look at lots of things to try and determine if a violation occurred, and if so, take the appropriate action. I hope this helps clear up some of the misinformation rolling around recently.