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Mail glitch?

Posted: Wed Oct 03, 2018 8:40 pm
by Jeffryluvsgrant
Is there a mail glitch? Sent items from one toon to another yet the items never came. And heard someone only got his mailed items 5mins late.

Re: Mail glitch?

Posted: Thu Oct 04, 2018 12:32 am
by Eragon123
Jeffryluvsgrant wrote:Is there a mail glitch? Sent items from one toon to another yet the items never came. And heard someone only got his mailed items 5mins late.


Support should be able to check to make sure you sent it to the right character. If you were in a rush, it's possible you typoed something...it happens to everyone. I'd recommend sending in a support ticket (from the character you sent the mail from, if you haven't yet) and wait patiently a few days, as Support tends to be backed up by a couple days.

As for mail glitches in general, I know I've heard some people claim that they've encountered them before...I'm not sure how those situations ended up, whether there was an actual bug, or if it was all user error. Either way, not much can be done until you hear back from Support.

Re: Mail glitch?

Posted: Thu Oct 04, 2018 12:46 am
by Marian7
Don’t worry it’s just a lag in the server. If you remember the items names you can send a ticket and it will be added to you. But.. in the past it took a month or so. It will save supports time if you provide the names of the items. Because otherwise they have to check them one by one. If you say “I am missing ITEM4” they will just see that “item4” was send from one character but never delivered to other character. That way they will manually send you the item via their support tool.

While I am pretty sure procedures are still the same but I am not sure on how long it will take because the new team runs that issues now.

Re: Mail glitch?

Posted: Thu Oct 04, 2018 12:57 am
by Eragon123
Marian7 wrote:Don’t worry it’s just a lag in the server. If you remember the items names you can send a ticket and it will be added to you. But.. in the past it took a month or so. It will save supports time if you provide the names of the items. Because otherwise they have to check them one by one. If you say “I am missing ITEM4” they will just see that “item4” was send from one character but never delivered to other character. That way they will manually send you the item via their support tool.

While I am pretty sure procedures are still the same but I am not sure on how long it will take because the new team runs that issues now.


Good point Marian. To add on to that...you probably shouldn't send another support ticket yet with the names of the items. Hold the list until they get back with you, and go from there.

There's only one poor guy doing support at VR, having to go through hundreds of support tickets a day (kudos to you mate), so it's no wonder that are having a hard time catching up. Just be patient and it will be worked out in time.

Re: Mail glitch?

Posted: Fri Oct 05, 2018 2:08 pm
by Mdunc1982
Jeffryluvsgrant wrote:Is there a mail glitch? Sent items from one toon to another yet the items never came. And heard someone only got his mailed items 5mins late.


Yes there is a glitch. As a matter of fact I received mail that I had sent like months ago then boom all if a sudden I got mail out of nowhere. I had actually forgotten I had sent that mail until it arrived back on my door step from support.

Re: Mail glitch?

Posted: Fri Oct 05, 2018 2:12 pm
by Mdunc1982
Marian7 wrote:Don’t worry it’s just a lag in the server. If you remember the items names you can send a ticket and it will be added to you. But.. in the past it took a month or so. It will save supports time if you provide the names of the items. Because otherwise they have to check them one by one. If you say “I am missing ITEM4” they will just see that “item4” was send from one character but never delivered to other character. That way they will manually send you the item via their support tool.

While I am pretty sure procedures are still the same but I am not sure on how long it will take because the new team runs that issues now.


It's not lag every time. Unless u consider 90 days later to be lag

Re: Mail glitch?

Posted: Mon Oct 08, 2018 4:32 am
by Difinitus
Missing Mail? Did the pigeon never make it to it's destination?

Let our Support Team know! We have excellent pigeon trackers to locate and return said pigeon to it's rightful destination.

*side note: I'll keep track of this "glitch" internally and see if we can't locate the problem from our end.

Image

Re: Mail glitch?

Posted: Mon Oct 08, 2018 2:38 pm
by Voldemort
Moved to Ask for Help :)

Re: Mail glitch?

Posted: Wed Oct 10, 2018 11:57 am
by Jeffryluvsgrant
I had a reply back saying wait 30 days and may get items back if players inactive.
Even thought I sent it to my other account. And items cant be retrieved.

Farewell ch its been a 'ok' couple years.

Re: Mail glitch?

Posted: Wed Oct 10, 2018 12:02 pm
by Jeffryluvsgrant
Reply from support
Items sent to inactive players will be sent to mail after 30 days.
Items cant be retrieved.

1. I sent the mail to other account of mine
2. Stuffs as good as gone.
3. Farewell ch
4. I miss otm