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Help please! Wife needs password

Posted: Tue Sep 11, 2018 9:39 pm
by Gyyff
Good afternoon. My wife is trying to access her celtic heroes account on a different device. She has a login but cannot recall her password. She never used an email to set up her account, so password recovery is not an option through that route.
I have sent 2 emails to support@onethumbmobile.com with as much information as possible but have not heard a thing back yet.
Is there some other path to follow now, or some other way to access her account on a different device? She has a lot of items and is level 191 so I dont want to make a wrong move either and delete it.

Thanks for any help

Re: Help please! Wife needs password

Posted: Tue Sep 11, 2018 10:04 pm
by Dark Kitty
Heya, when did you send the emails? Support won’t reply right away for obvious reasons so if you sent them recently then please wait a bit more.

Re: Help please! Wife needs password

Posted: Tue Sep 11, 2018 10:38 pm
by Gyyff
Thanks. Sunday and Monday, but no auto response either noting receipt, so I wasn't sure I had used the right thing.

Re: Help please! Wife needs password

Posted: Tue Sep 11, 2018 10:48 pm
by Dark Kitty
Gyyff wrote:Thanks. Sunday and Monday, but no auto response either noting receipt, so I wasn't sure I had used the right thing.

Yeah, that is quite recent. Don't send in more emails as it will slow down the process.