Celtic Heroes

Good afternoon. My wife is trying to access her celtic heroes account on a different device. She has a login but cannot recall her password. She never used an email to set up her account, so password recovery is not an option through that route.
I have sent 2 emails to support@onethumbmobile.com with as much information as possible but have not heard a thing back yet.
Is there some other path to follow now, or some other way to access her account on a different device? She has a lot of items and is level 191 so I dont want to make a wrong move either and delete it.

Thanks for any help

Heya, when did you send the emails? Support won’t reply right away for obvious reasons so if you sent them recently then please wait a bit more.

Thanks. Sunday and Monday, but no auto response either noting receipt, so I wasn't sure I had used the right thing.

Thanks. Sunday and Monday, but no auto response either noting receipt, so I wasn't sure I had used the right thing.

Yeah, that is quite recent. Don't send in more emails as it will slow down the process.