Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Support appeals

#1
Been waiting for a while for a response from otm and with all this crap that has gone down nothing is gonna come from it. I sent a email a few weeks requesting why my toons were banned as the reason they were banned was bs. Can the email please get looked at so I can have a a update on my toons.....
Balor
Aequilibrium chief(R.I.P)
220 warrior
220 mage
216 ranger
225 rogue

Re: Support appeals

#3
Dark Kitty wrote:[moved to ask for help]

But are otm even active on ask for help
Balor
Aequilibrium chief(R.I.P)
220 warrior
220 mage
216 ranger
225 rogue

Re: Support appeals

#5
Dark Kitty wrote:
offiues wrote:
Dark Kitty wrote:[moved to ask for help]

But are otm even active on ask for help

They read everything. We generally keep general discussions about the game only.

But this is about the game and about the toons that have been banned for no reason when I want to play the game and the toons I have spent money on...
Balor
Aequilibrium chief(R.I.P)
220 warrior
220 mage
216 ranger
225 rogue

Re: Support appeals

#6
We're a bit behind, but we'll be getting through the tickets and emails, then, appeals.

If it's a few weeks old, check your spam. Appeals aren't that far behind.

Re: Support appeals

#7
Tadaaah wrote:We're a bit behind, but we'll be getting through the tickets and emails, then, appeals.

If it's a few weeks old, check your spam. Appeals aren't that far behind.

I sent it on the 4th of May I've checked my spam and nothing either
Balor
Aequilibrium chief(R.I.P)
220 warrior
220 mage
216 ranger
225 rogue

Re: Support appeals

#8
That's strange. Please send it again. There aren't any appeals that are that old. You sent it to appeals and not support, correct?

Re: Support appeals

#9
Tadaaah wrote:That's strange. Please send it again. There aren't any appeals that are that old. You sent it to appeals and not support, correct?

Yes I sent to appeals but now that means I have to wait for them to catch up on all the new appeals and tickets when it should of been handled already
Balor
Aequilibrium chief(R.I.P)
220 warrior
220 mage
216 ranger
225 rogue

Re: Support appeals

#10
You can re-check your Spam Folder. You might want to make sure that the email isn't being auto-filtered to trash as spam, as well. All the appeals have received answers.

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