Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Forgot username

#1
Hello, Mulder. Recently the game has gone through crossplatform and well you see I have multiple accounts so I can duel device and when I change the username on my lvl 181 Mage, I haven't loged on him in a while and completely forgot the username. Could you please private message me, I don't want to give out my personal information.

Re: Forgot username

#2
iLLuSIoNs wrote:Hello, Mulder. Recently the game has gone through crossplatform and well you see I have multiple accounts so I can duel device and when I change the username on my lvl 181 Mage, I haven't loged on him in a while and completely forgot the username. Could you please private message me, I don't want to give out my personal information.


For account retrieval you will have to contact support@onethumbmobile.com
If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks
Muldar /
Ranger - 172 - Balor - Android

Re: Forgot username

#3
Hai Muldar, I forgot to mention that I have already sent an email to support and they haven't replied, it's been 3+ months now and still no reply, I went ahead and made another email and I still haven't gotten a reply, It's been a while. I was hoping you could speed up the process :/, Really do wanna play my Mage again.

Re: Forgot username

#4
iLLuSIoNs wrote:Hai Muldar, I forgot to mention that I have already sent an email to support and they haven't replied, it's been 3+ months now and still no reply, I went ahead and made another email and I still haven't gotten a reply, It's been a while. I was hoping you could speed up the process :/, Really do wanna play my Mage again.


Hello,

Could you please send me a PM with the correct information and I shall see what can be done to help?

Thank you!
Please PM me for Support Issues
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