Celtic Heroes

Hi, a few months ago 2 of my characters were disabled (separate accounts) for the same reason which I regret and I tried to send an appeal to enable them but I sent 2 appeals for each one from the same email and I believe the appeals team got my information mixed up. They sent me an email asking me to provide them with the email registered on the account and I did but then they told me it’s incorrect, which it isn’t because I tried resetting my password for it and it worked. What I believe happened is they were reviewing the case for my other account and I provided them the email to my other character. Can someone please sort out this problem because I am indeed the owner of the account and provided accurate information. But appeals is looking at the wrong case because I have 2 out for 2 accounts. I hope that makes sense :/ let me know thank you and if anyone has suggestions on how I can make it clearer would be great!

Any admin able to check the emails or direct an appeals team member of my information. I am even able to provide them with the user/current registered email and exact password currently on the account. Just need help cuz they haven’t replied in forever please

[User has been PMd]

Hello Muldar, i wrote an answer to appeals@onethumbmobile.com on the 8th of december but still didnt get any answer back :/
My email vedat-genc@outlook.com

[User has been PMd]

Hello Muldar, i wrote an answer to appeals@onethumbmobile.com on the 8th of december but still didnt get any answer back :/
My email vedat-genc@outlook.com

The details you provided in your email do not match those found in the data base.

Please provided the Appeals Team with the original email first registered to the account.

This will be required to authenticate you as the owner of the account.

Thanks