Hi,
I write this forum cause I already sent 2 messages to the support INGame about 2 weeks ago but no answers. I even contact Celtic hero on twitter 6 days ago but no reply either.
I would like to know if my message has been received (if not to who should I send it again ?) And, if yes, is it possible to do a something about it ?
I sent the message with my main account who has the same name that I took for this forum account and the lost account is about my lvl60 rogue
Thx and have a nice day.
Ps: I don't post more information about it on the form cause since it's public everyone can see them
Re: Lost account
#2Hey,
Looks like the Support Team sent an in-game message? It is possible that it was missed.
"Hello, can you tell me roughly when was the last time you accessed your other two accounts? Thank you"
If you could send in a ticket with a reply to that question I can flag it for review
Cheers
Looks like the Support Team sent an in-game message? It is possible that it was missed.
"Hello, can you tell me roughly when was the last time you accessed your other two accounts? Thank you"
If you could send in a ticket with a reply to that question I can flag it for review
Cheers
Re: Lost account
#3Hi,
Indeed I may have missed it
Thx for the speedy answer btw.
I've just sent the answers in game.
How can I see if the support contact me in game ? Cause I never used to support before so I don't now how it work. Do I receive a mail ? Do I have to open a special menu or anything ?
Cheers
Indeed I may have missed it
Thx for the speedy answer btw.
I've just sent the answers in game.
How can I see if the support contact me in game ? Cause I never used to support before so I don't now how it work. Do I receive a mail ? Do I have to open a special menu or anything ?
Cheers
Re: Lost account
#4When Support responds to your answer. The message will be in the middle of the screen when you log.Hi,
Indeed I may have missed it
Thx for the speedy answer btw.
I've just sent the answers in game.
How can I see if the support contact me in game ? Cause I never used to support before so I don't now how it work. Do I receive a mail ? Do I have to open a special menu or anything ?
Cheers
-it will be in the same format as “Server Reset in 15mins”
”You got to do the right thing, even if it’s not what you want”
xAndrey, Level 215 Mage, Epona
Zelion, Level 180 Rogue, Epona
Member of Celtic Heroes Community since 2012
xAndrey, Level 215 Mage, Epona
Zelion, Level 180 Rogue, Epona
Member of Celtic Heroes Community since 2012
Re: Lost account
#5Hello,Hey,
Looks like the Support Team sent an in-game message? It is possible that it was missed.
"Hello, can you tell me roughly when was the last time you accessed your other two accounts? Thank you"
If you could send in a ticket with a reply to that question I can flag it for review
Cheers
I would like to know if anything has been done / sent (seems my game is laggy and can't see any message forme game support).
Cheers :p
Re: Lost account
#6Hi,Hello,Hey,
Looks like the Support Team sent an in-game message? It is possible that it was missed.
"Hello, can you tell me roughly when was the last time you accessed your other two accounts? Thank you"
If you could send in a ticket with a reply to that question I can flag it for review
Cheers
I would like to know if anything has been done / sent (seems my game is laggy and can't see any message forme game support).
Cheers :p
I already sent the message I game but I'm gommant post it here too.
I started playing on my mage on January-February. I should have creat the rogue at February-March.
Hope to receive an answer as soon as possible
Have a good day and merry Christmas
Re: Lost account
#7Hi,
Thanks a lot for resetting my password Morgana and whoever helped
But there is a little problem I even made a video of it so I can send it to u as a proof.
The first thing I did was to screen the message with new password but when I try to log in with it, it doesn't work : password or username incorrect.
So what should I do ? And how can I send a pm so u guys can have the proof ? (I literally filmed when I closed the message and tried to log in)
Thx for ur awesome work
Cheers
Thanks a lot for resetting my password Morgana and whoever helped
But there is a little problem I even made a video of it so I can send it to u as a proof.
The first thing I did was to screen the message with new password but when I try to log in with it, it doesn't work : password or username incorrect.
So what should I do ? And how can I send a pm so u guys can have the proof ? (I literally filmed when I closed the message and tried to log in)
Thx for ur awesome work
Cheers
Re: Lost account
#8Double check in with the Support Team, there may be some issue with the updated details.Hi,
Thanks a lot for resetting my password Morgana and whoever helped
But there is a little problem I even made a video of it so I can send it to u as a proof.
The first thing I did was to screen the message with new password but when I try to log in with it, it doesn't work : password or username incorrect.
So what should I do ? And how can I send a pm so u guys can have the proof ? (I literally filmed when I closed the message and tried to log in)
Thx for ur awesome work
Cheers