Hello
It has been two weeks and I haven’t got any reply from appeals. They did reply to me however I replied back apolozing and etc ... but haven’t gotten a reply from them yet. I know that the team is working hard however it would be great if appeals looked into my case. I was banned for the reason “scamming” and I apologized to the person that I scammed. He has also pmed muldar or Morgana (not sure who) for accepting my apologies and etc..... Everything is cool now except the fact that the character is still banned.
Any help would be appreciated.
Thank you!
My email is burhan326@msn.com & Imran326@msn.com
Re: Banned account
#2Takes support up to 2 weeks to handle appeals, typically they aim to get through everything by that Friday, Morgana can only reply to emails so fastHello
It has been two weeks and I haven’t got any reply from appeals. They did reply to me however I replied back apolozing and etc ... but haven’t gotten a reply from them yet. I know that the team is working hard however it would be great if appeals looked into my case. I was banned for the reason “scamming” and I apologized to the person that I scammed. He has also pmed muldar or Morgana (not sure who) for accepting my apologies and etc..... Everything is cool now except the fact that the character is still banned.
Any help would be appreciated.
Thank you!
My email is [not quoting his email for obvious reasons .-.] & [not quoting his other email for even less but more obviously fun but ordinary reasons]
Good luck with your account back, and hopefully this teaches you as well as offers a deterrent to others not to scam.
Personally idk how anyone could scam someone and not feel horribly guilty, but thats just me
But ya... just give support some time to sort through their stack of mail.
Feel free to pm me about anything or talk to me in game 
Fire Mages are where its at
Bob The God
Former EG try hard who’s now relaxing midgame on crom.This Bob guy is a guide? Legitimately?
Fire Mages are where its at
Re: Banned account
#4I'll check up on the status of your appeal tomorrow, should have a reply by the end of the week.Still waiting. . .
Re: Banned account
#7Yeah i wrote an email to support too a 1 1/2 months ago but still no reply :/
Wrote 2 weeks ago, another email, but still no reply
my email Vedat-Genc@outlook.com
isnt there any chances to get my account back ?
Wrote 2 weeks ago, another email, but still no reply
my email Vedat-Genc@outlook.com
isnt there any chances to get my account back ?
Re: Banned account
#8Assuming that they are probably extremely busy. I think you just have to probably wait.
Re: Banned account
#9You will need to contact Appeals@onethumbmobile.com to appeal your account ban.Yeah i wrote an email to support too a 1 1/2 months ago but still no reply :/
Wrote 2 weeks ago, another email, but still no reply
my email Vedat-Genc@outlook.com
isnt there any chances to get my account back ?
Support handles general support issues.
Re: Banned account
#10Yeah i know, well i sent it now the 3rd time, hopefully i ll get a reply nowYou will need to contact Appeals@onethumbmobile.com to appeal your account ban.Yeah i wrote an email to support too a 1 1/2 months ago but still no reply :/
Wrote 2 weeks ago, another email, but still no reply
my email Vedat-Genc@outlook.com
isnt there any chances to get my account back ?
Support handles general support issues.