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Urgent Issue with Fyber, please don’t ignore. I am owed platinum

Posted: Tue Nov 14, 2017 11:07 am
by nbaplaya20
Fyber needs to be contacted directly by you guys after my experience with them. So as advised by Muldar (great guy) I contacted Fyber support asking them to reward me for the paid offer that I completed. They sent me an email back with instructions on providing proof and I completed the steps succesfully. They then sent me an email stating that I would be rewarded for completing the offer within the next few hours - this was 4 days ago!

I politely asked them numerous times to let me know what is happening and they took so long to email me back stating this:

“Thank you for your message.

According to our database, the credits have been rewarded:

Title: kwiff - Supercharged Sports Betting
Reward: 762 Platinum
CONFIRMED ON 2017-11-09 09:57
Fyber ID: 2059813836
Publisher ID: 2a7ca15cb668b8507136f7ef267cc6c8

If you are still missing your credits, please contact directly the support of the app you are currently using.

Since the app is not developed by us, we are unable to access your account to help your further.

Thanks for your understanding!

Best regards,

Christian
Fyber Support Team”

Even though you said that we must contact them directly I think it is only fair now, after my many attempts, for you to step in on my behalf as I completed THEIR offer through CH recommendations and have not be rewarded.

How are we supposed to trust your partners when things like this are happening? I have no problem with sending all necessary proof to you guys so you can reward me the platinum directly.

In fact this would be a better option as the proof is there from their emails, screenshots etc that I completed the paid offer. So nobody is actually losing out at this moment EXCEPT ME!

Please don’t ignore this, and if anybody else has a similar issue to mine then please help them as this is getting out of hand now. This isn’t the first time this has happened with Fyber.

I should be rewarded my platinum - bottom line.

Re: Urgent Issue with Fyber, please don’t ignore. I am owed platinum

Posted: Tue Nov 14, 2017 11:49 am
by Muldar
Hey nbaplaya,

We require you to email your correspondence with Fyber and any confirmation of reward completion to Support@onethumbmobile.com

The support team will then confirm these details and manually award your platinum.

Thanks

Re: Urgent Issue with Fyber, please don’t ignore. I am owed platinum

Posted: Tue Nov 14, 2017 12:51 pm
by nbaplaya20
Muldar wrote:Hey nbaplaya,

We require you to email your correspondence with Fyber and any confirmation of reward completion to Support@onethumbmobile.com

The support team will then confirm these details and manually award your platinum.

Thanks


Thank you Muldar I have sent the email now

Re: Urgent Issue with Fyber, please don’t ignore. I am owed platinum

Posted: Wed Nov 15, 2017 7:17 am
by nbaplaya20
How long will I have to wait?

Re: Urgent Issue with Fyber, please don’t ignore. I am owed platinum

Posted: Tue Nov 21, 2017 2:26 pm
by Jonsa
nbaplaya20 wrote:How long will I have to wait?

Give them time. They are a small team and they have many other people to respond to. They will reach you soon enough; if you feel it is too slow I'd recommend sending a PM over to Muldar or Esquilax, both are very sweet and helpful.

Oh happy day~

Re: Urgent Issue with Fyber, please don’t ignore. I am owed platinum

Posted: Tue Nov 21, 2017 2:44 pm
by nbaplaya20
Jonsa wrote:
nbaplaya20 wrote:How long will I have to wait?

Give them time. They are a small team and they have many other people to respond to. They will reach you soon enough; if you feel it is too slow I'd recommend sending a PM over to Muldar or Esquilax, both are very sweet and helpful.

Oh happy day~



Sorry this was sorted a while ago, I should delete this. Yeah you’re right Muldar is great I always message him regarding issues, it was an awkward day when I posted this and the “support” from Fyber was pathetic. It’s a good job Muldar helped me out lol

Re: Urgent Issue with Fyber, please don’t ignore. I am owed platinum

Posted: Tue Nov 21, 2017 3:09 pm
by Muldar
nbaplaya20 wrote:
Jonsa wrote:
nbaplaya20 wrote:How long will I have to wait?

Give them time. They are a small team and they have many other people to respond to. They will reach you soon enough; if you feel it is too slow I'd recommend sending a PM over to Muldar or Esquilax, both are very sweet and helpful.

Oh happy day~



Sorry this was sorted a while ago, I should delete this. Yeah you’re right Muldar is great I always message him regarding issues, it was an awkward day when I posted this and the “support” from Fyber was pathetic. It’s a good job Muldar helped me out lol


Image


Many thanks dude

Re: Urgent Issue with Fyber, please don’t ignore. I am owed platinum

Posted: Mon Nov 27, 2017 5:52 pm
by nbaplaya20
Muldar wrote:
nbaplaya20 wrote:
Jonsa wrote:Give them time. They are a small team and they have many other people to respond to. They will reach you soon enough; if you feel it is too slow I'd recommend sending a PM over to Muldar or Esquilax, both are very sweet and helpful.

Oh happy day~



Sorry this was sorted a while ago, I should delete this. Yeah you’re right Muldar is great I always message him regarding issues, it was an awkward day when I posted this and the “support” from Fyber was pathetic. It’s a good job Muldar helped me out lol


Image


Many thanks dude



Got another issue with Fyber Muldar can you contact otm please I’ve sent them multiple messages days ago and haven’t heard anything back

Re: Urgent Issue with Fyber, please don’t ignore. I am owed platinum

Posted: Mon Nov 27, 2017 7:17 pm
by bob the mage
nbaplaya20 wrote:
Muldar wrote:
nbaplaya20 wrote:

Sorry this was sorted a while ago, I should delete this. Yeah you’re right Muldar is great I always message him regarding issues, it was an awkward day when I posted this and the “support” from Fyber was pathetic. It’s a good job Muldar helped me out lol


Image


Many thanks dude



Got another issue with Fyber Muldar can you contact otm please I’ve sent them multiple messages days ago and haven’t heard anything back

Muldar is OTM tho :o

Well, he's their face, but he works there xD he doesn't need to contact the company :P

Re: Urgent Issue with Fyber, please don’t ignore. I am owed platinum

Posted: Tue Nov 28, 2017 8:50 am
by nbaplaya20
bob the mage wrote:
nbaplaya20 wrote:
Muldar wrote:
Image


Many thanks dude



Got another issue with Fyber Muldar can you contact otm please I’ve sent them multiple messages days ago and haven’t heard anything back

Muldar is OTM tho :o

Well, he's their face, but he works there xD he doesn't need to contact the company :P


Oh lol, well yeah I hope he can see this then because I haven’t had a response yet and I need to be compensated