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Unable to log

Posted: Sun Nov 05, 2017 12:17 am
by eda
Hey, i havent been on the game for over a year now. But when i tried to log in, it just gave the wrong username or password. I tried resetting it with my email and name but it wont let me log in to my account..i it feels like the account would be deleted or something.

Re: Unable to log

Posted: Sun Nov 05, 2017 12:24 am
by eda
Also if needed, well all my character names and levels are under my name, i also have atleast some of my platinim purchase thingys still and my email is still full of the (has sent you a mail) and also the registeration for email on the account from 1.1.2014

Re: Unable to log

Posted: Sun Nov 05, 2017 9:05 pm
by eda
i also have loads of screenshots of me playing on some of the characters

Re: Unable to log

Posted: Mon Nov 06, 2017 12:13 pm
by Muldar
Hi Eda,

For account retrieval you will have to contact support@onethumbmobile.com.

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks