Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Can't Log In

#1
Hello,
I can not log in to my account. I have a rogue that is lvl 221 and a druid that is lvl 1.. My username is [REMOVED]. I had not played on them in months. I just came back and could not log in.
Pantherlion 221
Soldiersofjah

Re: Can't Log In

#2
Hi Panther,

What error message is being displayed?

Are you unable to recall your details or are being notified of an account conflict?

Thanks
Muldar /
Ranger - 172 - Balor - Android

Re: Can't Log In

#4
Please contact support@onethumbmobile.com with the following details.

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks
Muldar /
Ranger - 172 - Balor - Android

Re: Can't Log In

#5
Is it possible for me to retrieve my account if I had not registered a email on that account? Also, I already sent a request in the support tool in game. Should I send an email too?
Pantherlion 221
Soldiersofjah

Re: Can't Log In

#7
I got my password back and played for a few days until, I was logged out of my account and it said "incorrect username or password" again. @muldar can you help?
Pantherlion 221
Soldiersofjah

Re: Can't Log In

#8
There have been no additional password changes on the account, it appears to still be set as the password Support provided you with.
Muldar /
Ranger - 172 - Balor - Android

Re: Can't Log In

#9
I have tried the password that support gave me but it does not appear to be working anymore.
Pantherlion 221
Soldiersofjah

Re: Can't Log In

#10
Could you attempt to login now?

Should allow you to sign in.

Cheers
Muldar /
Ranger - 172 - Balor - Android

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