Celtic Heroes

Couldn't think of a new password so I just used the password reset feature, my password was reset but no email was received containing the new password... Any idea whether this is an isolated issue that you can fix? @OTM

Can you PM me your details and I can look into it.

Thanks

Can you PM me your details and I can look into it.

Thanks

This happened to me as well, send you a PM a couple of hours ago now.

Any info on fix?

Any info on fix?

We think we have found the issue but it may take a few days before we can implement a fix.

PM me with the following and I can reset your password:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Muldar can u help me, i have problem with password reset, i dont get mail. Also i cant pm to u so what i should do? Lost my pass after phone goes broken few days ago.

Muldar can you help me? I got the same issue going on here. How can I PM you my info?

giys i had the same problem and posted about it a few days ago mail support@onethumbmobile.com with the info muldar said they still havent replied im glad its not only me tho

I need help I've sent a support email, it's been 3 days now, but no reply. Can I receive help!?

Hi support team,
I got same issue, I haven't recieve a reset password email. I also used the support tool in game but got no answer from support. I am waiting for months now. I wrote email too. No answer. Can you help me out with this issue please! Thank you!