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Account banned for no reason

Posted: Tue Sep 05, 2017 4:19 pm
by Conflagration
Hey, i was currently banned on server taranis name Conflagration, i had 27m on my account and from one day to another it was banned, please help me out, had a lot of consumables, mounts, etc.

Re: Account banned for no reason

Posted: Thu Sep 07, 2017 7:21 pm
by Conflagration
@muldar can you help

Re: Account banned for no reason

Posted: Wed Sep 13, 2017 10:49 am
by Muldar
If you would like to appeal your account being banned you should email appeals@onethumbmobile.com with the following information:

Username:
Account creation date (rough):
Characters on the account and levels:
Platinum purchased on the account (rough):
E-mail address on the account:

Reason you feel you should be re-enabled:

They will then process your appeal.

Thanks

Re: Account banned for no reason

Posted: Tue Oct 10, 2017 7:46 pm
by Conflagration
If you would like to appeal your account being banned you should email appeals@onethumbmobile.com with the following information:

Username:
Account creation date (rough):
Characters on the account and levels:
Platinum purchased on the account (rough):
E-mail address on the account:

Reason you feel you should be re-enabled:

They will then process your appeal.

Thanks
I did this like a month ago lol no response, they asked me how i got the money on the acc and i responded and no reply pls can you give them a heads up muldar ty

Re: Account banned for no reason

Posted: Wed Oct 11, 2017 9:53 am
by Muldar
I did this like a month ago lol no response, they asked me how i got the money on the acc and i responded and no reply pls can you give them a heads up muldar ty
Your email appears to have arrived on Monday, the Appeals Team are currently working through the queue and you should have a reply this week.

Re: Account banned for no reason

Posted: Fri Oct 13, 2017 8:15 pm
by Conflagration
I did this like a month ago lol no response, they asked me how i got the money on the acc and i responded and no reply pls can you give them a heads up muldar ty
Your email appears to have arrived on Monday, the Appeals Team are currently working through the queue and you should have a reply this week.
I havent gotten a response, but hopefully i get one monday

Re: Account banned for no reason

Posted: Mon Oct 16, 2017 5:10 pm
by Conflagration
@Muldar, still no reply

Re: Account banned for no reason

Posted: Tue Oct 17, 2017 6:18 pm
by Conflagration
What do they mean by:
Hello,

Can you supply the details of the other accounts you own please?
On the email