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Missing items

Posted: Tue Sep 05, 2017 1:39 pm
by Bgawne2005
I have had items come up missing on my account in belenus. I've sent tickets in to support, and pmd muldar regarding this on forums. Which in return told me to write another ticket in game. It included all details of items that were missing. Month later still no reply. Please address this issue, thanks.

Re: Missing items

Posted: Tue Sep 05, 2017 9:27 pm
by ooGODoo
:arrow: :cry:

Re: Missing items

Posted: Fri Sep 08, 2017 12:55 am
by Mystery person
So they haven't mailed items back? I have same problem
100+ items I can't remember all that's not in there :( so they not going to mail me items back unless I remember items?

Re: Missing items

Posted: Wed Sep 13, 2017 1:51 am
by Bgawne2005
I had an exact list of items. And still no reply...

Re: Missing items

Posted: Wed Sep 13, 2017 10:47 am
by Muldar
Support are working through missing items tickets currently but due to the lengthy process of item tracking there will be delays.

Please include the full names of missing items as it helps them track faster.

Thanks

Re: Missing items

Posted: Mon Nov 13, 2017 12:58 pm
by Bgawne2005
Muldar wrote:Support are working through missing items tickets currently but due to the lengthy process of item tracking there will be delays.

Please include the full names of missing items as it helps them track faster.

Thanks



I still have not got a reply regarding my missing items. Does that mean they’re just gone?

Re: Missing items

Posted: Mon Nov 13, 2017 2:44 pm
by Muldar
Bgawne2005 wrote:
Muldar wrote:Support are working through missing items tickets currently but due to the lengthy process of item tracking there will be delays.

Please include the full names of missing items as it helps them track faster.

Thanks



I still have not got a reply regarding my missing items. Does that mean they’re just gone?


Ticket is probably still open, character name and world?

Re: Missing items

Posted: Mon Nov 13, 2017 4:49 pm
by Bgawne2005
Braera lvl 154
Belenus

Re: Missing items

Posted: Mon Nov 13, 2017 6:04 pm
by xAndrey
Yeah good luck. 6 months now. Muldar told me to send a ticket again so I did and nothing. That was like month ago. I only remember 3 fashion sets I am missing

Re: Missing items

Posted: Mon Nov 13, 2017 6:50 pm
by Aileron
Still waiting on a response from a July 4 ticket. It's only been 4 months, so I'm not waiting as long as the others. But still, no one can say that's a normal wait time for support service.

Something must be done to reduce the workload on support. The programmers need to talk to the support personnel and understand what can be done. Having a Sent Items tab and list to see if the mail went through and to whom, would reduce probably 90% of the "where did my mail go?" tickets.

It's really a question of priorities. Would you rather have a developer add a Mail Sent Items feature? Or change another emote or animation or whatever trivial changes were put in, in the last year and a half?