Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Missing items

#1
I have had items come up missing on my account in belenus. I've sent tickets in to support, and pmd muldar regarding this on forums. Which in return told me to write another ticket in game. It included all details of items that were missing. Month later still no reply. Please address this issue, thanks.
225 full dg Mage, Braera Macgiffi
220 full edl Druid, Lanalia Dey
220 full edl Ranger, Brae
Mabon
Wolfgang

154 Ranger, Braera
Belenus
Undivided

Re: Missing items

#5
Support are working through missing items tickets currently but due to the lengthy process of item tracking there will be delays.

Please include the full names of missing items as it helps them track faster.

Thanks
Muldar /
Ranger - 172 - Balor - Android

Re: Missing items

#6
Muldar wrote:Support are working through missing items tickets currently but due to the lengthy process of item tracking there will be delays.

Please include the full names of missing items as it helps them track faster.

Thanks



I still have not got a reply regarding my missing items. Does that mean they’re just gone?
225 full dg Mage, Braera Macgiffi
220 full edl Druid, Lanalia Dey
220 full edl Ranger, Brae
Mabon
Wolfgang

154 Ranger, Braera
Belenus
Undivided

Re: Missing items

#7
Bgawne2005 wrote:
Muldar wrote:Support are working through missing items tickets currently but due to the lengthy process of item tracking there will be delays.

Please include the full names of missing items as it helps them track faster.

Thanks



I still have not got a reply regarding my missing items. Does that mean they’re just gone?


Ticket is probably still open, character name and world?
Muldar /
Ranger - 172 - Balor - Android

Re: Missing items

#9
Yeah good luck. 6 months now. Muldar told me to send a ticket again so I did and nothing. That was like month ago. I only remember 3 fashion sets I am missing
”You got to do the right thing, even if it’s not what you want”

xAndrey, Level 215 Mage, Epona
Zelion, Level 180 Rogue, Epona
Member of Celtic Heroes Community since 2012

Re: Missing items

#10
Still waiting on a response from a July 4 ticket. It's only been 4 months, so I'm not waiting as long as the others. But still, no one can say that's a normal wait time for support service.

Something must be done to reduce the workload on support. The programmers need to talk to the support personnel and understand what can be done. Having a Sent Items tab and list to see if the mail went through and to whom, would reduce probably 90% of the "where did my mail go?" tickets.

It's really a question of priorities. Would you rather have a developer add a Mail Sent Items feature? Or change another emote or animation or whatever trivial changes were put in, in the last year and a half?
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