Celtic Heroes

Hiya anyone who can help me. Sorry to bother you with probably yet another Iv lost my account post.

I can't basically remember anything about my account. Iv narrowed it down to two possible email addresses. But cannot remember username or password or character name. I have emailed support but that was over a week ago now and I still havnt had a response. The information I can remember is.....

• I was playing as a Druid
• Iv narrowed it down to two possible email addresses
• I can give my debit apple details for my in app purchases
• I have a list of possible usernames which all surround the same basic name/spelling
• My last purchases where for platinum to buy elixirs what gave me 4x the experience from kills
• I can give my full name and address
• I had the second stage duskshadow armour
• I can give all my iTunes/apple information

I just genuinly can't remember a thing regarding character name and account name. Iv tried so many different spellings and possibilities But I don't want to start again when I had a high level Druid and spent over £30 in total on platinum buying elixirs to level up faster.

Please can anyone help me??

Support aim to reply to all emails within 7 - 14 days.

If you cannot remember specifics please include estimates of details.

- Username for account -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Hi Muldar,

As you can see the date of this post was three months ago and I’m still yet to receive a response to my original email to support.

I have sent the email again this morning. Can you please check and help me?

I've found your email from Saturday and notified the Support Team.

As you detailed you bought Platinum previously could you email screenshots of your transaction history?

This can be found via this guide: https://support.apple.com/en-gb/HT204088

hi muldar.

im new to this forum and im here for your help.
very recently ive updated the game. i did it by uninstalling and freshly installing from googleplay. by doing so i lost my user name and password.
and the worst paer is, i havent registered my account email id. but ive contracted support team of supersonic ads for platinum rewards.
can you help me in retriving my account.
i remember my user name and character name was "Satz" a Ranger class. lvl 67. currently at stonevale farm. almost had all darkshadow armour except the chest armour.

please help. i cant start fresh from the begining and i dont wish to lose all my progress and friends ive got in the game.

any help will be much appreciated.

hi muldar.

im new to this forum and im here for your help.
very recently ive updated the game. i did it by uninstalling and freshly installing from googleplay. by doing so i lost my user name and password.
and the worst paer is, i havent registered my account email id. but ive contracted support team of supersonic ads for platinum rewards.
can you help me in retriving my account.
i remember my user name and character name was "Satz" a Ranger class. lvl 67. currently at stonevale farm. almost had all darkshadow armour except the chest armour.

please help. i cant start fresh from the begining and i dont wish to lose all my progress and friends ive got in the game.

any help will be much appreciated.

Hi Staz,

For account retrieval you will have to contact support@onethumbmobile.com.
If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Cheers

hi muldar.

im new to this forum and im here for your help.
very recently ive updated the game. i did it by uninstalling and freshly installing from googleplay. by doing so i lost my user name and password.
and the worst paer is, i havent registered my account email id. but ive contracted support team of supersonic ads for platinum rewards.
can you help me in retriving my account.
i remember my user name and character name was "Satz" a Ranger class. lvl 67. currently at stonevale farm. almost had all darkshadow armour except the chest armour.

please help. i cant start fresh from the begining and i dont wish to lose all my progress and friends ive got in the game.

any help will be much appreciated.

Hi Staz,

For account retrieval you will have to contact support@onethumbmobile.com.
If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Cheers

yes muldar, ive mailed them. but dint get any response. can you check it out please.