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Need help

Posted: Thu Jul 03, 2014 2:01 am
by Allyme
Ok so today i decided to make a ranger. Instead of buying a character slot i decided to make a fresh new account for this ranger. I create it do 1 quest to make it lvl 2 so there is a unique difference in a lvl when i mail it lux. I head on over to my main unequip the desired lux to transfer to my new alt. i mail it to the correct alt(OreosRgood) so after i mail i decide to go and retrieve the lux on the alt. i attempt to log on and it says your account has been disabled please contact customer support. So i redo my password to make sure i didnt log on to a different account. It still didnt work. I log back on my main to see if i was having issues but i was able to log and sent a support ticket. My main atm that is not disabled is Allyknife lvl 132 world gwydion. Please enable that account of mine with the lvl 2 ranger as he is holding all my lux items. i have sent a ingame ticket and please do not move to another section.

What do you guys/gals think i should do because i am growing impatient.

Re: Need help

Posted: Thu Jul 03, 2014 2:08 am
by Liviticus
Is it possible there has been someone that did some... Less than acceptable... Things by the name of OreosRgood, then deleted the account and OTM banned yours instead? Just a thought :roll:

Re: Need help

Posted: Thu Jul 03, 2014 2:47 am
by Xanadu
Well, one way or another you will get the lux back in a month or less...

Re: Need help

Posted: Thu Jul 03, 2014 5:36 am
by ShannonFromLugh
you'll back lux in 28 days maybe?

Re: Need help

Posted: Thu Jul 03, 2014 8:29 am
by Skenkee
Although this shouldn't be happening I guess. The posts above are correct. If the mail isn't opened on the new charracter, you will receive it back after 30days.

Re: Need help

Posted: Thu Jul 03, 2014 4:23 pm
by I'mdead