Celtic Heroes

I was cooking on my main, and running out of ingredients while on a lix of course
I logged my alt different account and bought all them ingredients needed. I traded while in the tavern. But when I went to carryon cooking they were not there, and they were not on my alt either.
I have sent a support ticket via my main is that all I can do now? While I get the ingredients back as well?

Yes; please wait for their reply.