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Auction house didn’t go through

Posted: Tue Apr 02, 2019 10:38 am
by Mystery person
So 3 of my items sold I claim the gold in mail and I check my gold I got nothing who do I msg for support most of these look new admin to me

Re: Auction house didn’t go through

Posted: Tue Apr 02, 2019 10:54 am
by Difinitus
You can submit a ticket in-game with the following method:

1. Click on the Menu on the top Left.
2. Click on Support located in the upper-middle section of the menu.
3. Type your issue, and be sure to include the full name of the three items that you sold, but did not receive the gold from.

Our Support Team will investigate the issue and assist you on receiving gold you are missing.

Re: Auction house didn’t go through

Posted: Wed Apr 03, 2019 8:22 am
by Mystery person
Difinitus wrote:You can submit a ticket in-game with the following method:

1. Click on the Menu on the top Left.
2. Click on Support located in the upper-middle section of the menu.
3. Type your issue, and be sure to include the full name of the three items that you sold, but did not receive the gold from.

Our Support Team will investigate the issue and assist you on receiving gold you are missing.


Did this. How long does it usually take to investigate this kind of problem

Re: Auction house didn’t go through

Posted: Wed Apr 03, 2019 9:12 am
by Difinitus
Give the Support team a chance to respond to your ticket in a day or two.