Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Need help on an issue with my account

#1
Ok so idk if this is a hiccup of the system but I was banned supposedly for scamming and on my login screen it reads banned until 25/03/18 and a time but I got an email from otm saying banned start time 12/25/17 end time 03/25/18 I really would like someone to help me out with this I’ve even sent an appeal to appeals but idk if it’s THT I might be using the wrong gmail
"IT TAKES OVER 30+ LVL 225 SKILLED PLAYERS TO DEFEAT ME GOOD LUCK" :)

Re: Need help on an issue with my account

#2
I would like to add on to this post. I noticed that there was a massive amount of seemingly innocent people being banned for "scamming" including myself. I have received the account disabled notification along with many other people. I was wondering if I could have some information as to what's going on here because I have spoken to many others who have said that they were banned but have not broken TOS either. These people that I have talked to are in top clans and their friends and clan mates state that "they would never hurt a fly". Anyways I was wondering if I could have some information as to what's going on here because I was banned too and as far as I know I have not broken any TOS. I noticed that muldar had addressed this for those who had a "device disabled" notification when they attempted log in, saying that they had incorrectly received this notification and that they could now log in to resume gameplay. However, I can still not log in and I was wondering if those who have the "account disabled" notification should be able to log in as well. Me and many others can still not log in and I am wondering about this. I am very curious. Thanks
From, Nelk (a loyal player/investor in your game).

Re: Un banned

#6
Thank you for the information muldar. I contacted appeals asking why I was banned so that I could prevent whatever I did from happening again, and they just replied back saying "your account has been re enabled". Although I am super thankful that I am now un-banned, They never gave me an answer as to what had went on or what I did. I'm wondering if you could inform me on what went on here because I don't recall breaking tos. Was I just mistakenly banned or was this a glitch? Does this count as a first offence? I just would like to play by the rules and stay ban free.
Thanks
Cheers :)

Re: Un banned

#7
Nelk wrote:Thank you for the information muldar. I contacted appeals asking why I was banned so that I could prevent whatever I did from happening again, and they just replied back saying "your account has been re enabled". Although I am super thankful that I am now un-banned, They never gave me an answer as to what had went on or what I did. I'm wondering if you could inform me on what went on here because I don't recall breaking tos. Was I just mistakenly banned or was this a glitch? Does this count as a first offence? I just would like to play by the rules and stay ban free.
Thanks
Cheers :)


Afraid it would have to be the Appeals Team you contact for further details.
Muldar / OTM - Muldar
Ranger - 172 - Balor - Android

Community Manager at OTM

「You kinda always know when it’s over, but you still carry on」

Re: Un banned

#9
Nelk wrote:Thank you for the information muldar. I contacted appeals asking why I was banned so that I could prevent whatever I did from happening again, and they just replied back saying "your account has been re enabled". Although I am super thankful that I am now un-banned, They never gave me an answer as to what had went on or what I did. I'm wondering if you could inform me on what went on here because I don't recall breaking tos. Was I just mistakenly banned or was this a glitch? Does this count as a first offence? I just would like to play by the rules and stay ban free.
Thanks
Cheers :)


How come it says 25/03/18 though?
"IT TAKES OVER 30+ LVL 225 SKILLED PLAYERS TO DEFEAT ME GOOD LUCK" :)

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