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forgot password!...

Posted: Mon May 21, 2018 6:28 pm
by GuyWithAPie
Need help to reset my password please?

Re: forgot password!...

Posted: Tue May 22, 2018 10:32 am
by Muldar
Hey Guy,

For account retrieval you will have to contact support@onethumbmobile.com.

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks

Re: forgot password!...

Posted: Tue May 22, 2018 9:53 pm
by GuyWithAPie
what if i have my acc but i just dont know the pass, dont wana lose all my stupid 3 yrs boring leveling.

Re: forgot password!...

Posted: Wed May 23, 2018 10:27 am
by Muldar
GuyWithAPie wrote:what if i have my acc but i just dont know the pass, dont wana lose all my stupid 3 yrs boring leveling.


If your account has an email registered you should be able to manually request a password reset, or use the in-game Support system to request one from our Support Team.