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Server reset for Double platinum but will there be any fixes as well please.

Posted: Thu Nov 22, 2018 7:07 am
by ImMinecraftMike
So I know the servers are being reset for double plat that’s great and thank you but will any fixes be implemented during this reset or will it take more time to fix the lag and glitch issues so far listed..

Thank you

Re: Server reset for Double platinum but will there be any fixes as well please.

Posted: Thu Nov 22, 2018 7:09 am
by Wardon-CH
Reset is to fix issues with arena as well.

Re: Server reset for Double platinum but will there be any fixes as well please.

Posted: Thu Nov 22, 2018 7:16 am
by Difinitus
In the post we stated that we are fixing the crashes players are experiencing (but it still may occur) and improving the performance in the Global Arena.

We have another update coming soon that will improve performance overall.

Re: Server reset for Double platinum but will there be any fixes as well please.

Posted: Thu Nov 22, 2018 7:23 am
by AtYourServiceEsquire
Difinitus wrote:In the post we stated that we are fixing the crashes players are experiencing (but it still may occur) and improving the performance in the Global Arena.

We have another update coming soon that will improve performance overall.


Hi,

Just wanted to check in do you have an ETA on when the servers will be back up? the announcement stated 5 min eta.
I hate to be that type of person but just wanna see if we can get a status update.

Re: Server reset for Double platinum but will there be any fixes as well please.

Posted: Thu Nov 22, 2018 7:27 am
by ImMinecraftMike
Take all the time you need if means just a few issues with lag and a couple of bugs can be squashed:)

Re: Server reset for Double platinum but will there be any fixes as well please.

Posted: Thu Nov 22, 2018 7:30 am
by Difinitus
AtYourServiceEsquire wrote:
Difinitus wrote:In the post we stated that we are fixing the crashes players are experiencing (but it still may occur) and improving the performance in the Global Arena.

We have another update coming soon that will improve performance overall.


Hi,

Just wanted to check in do you have an ETA on when the servers will be back up? the announcement stated 5 min eta.
I hate to be that type of person but just wanna see if we can get a status update.


We're estimating another 10 minutes.

Re: Server reset for Double platinum but will there be any fixes as well please.

Posted: Thu Nov 22, 2018 7:32 am
by ImMinecraftMike
Difinitus wrote:
AtYourServiceEsquire wrote:
Difinitus wrote:In the post we stated that we are fixing the crashes players are experiencing (but it still may occur) and improving the performance in the Global Arena.

We have another update coming soon that will improve performance overall.


Hi,

Just wanted to check in do you have an ETA on when the servers will be back up? the announcement stated 5 min eta.
I hate to be that type of person but just wanna see if we can get a status update.


We're estimating another 10 minutes.

Thank you

Re: Server reset for Double platinum but will there be any fixes as well please.

Posted: Thu Nov 22, 2018 10:41 am
by meepol
Hi Difin. We chatted ingame

I have tried every trick in the book on my iPhone 6 but to no avail. Including the ones you suggested

I have been waiting to buy double platinum but can’t log in. Do you think the crash issues will be fixed by then. Because I think that should be your number 1 priority. Many active players I know are also upset with the update for the same reason.

If double plat ends before we can log back in then you are losing my business at least. I can’t speak for others.

Re: Server reset for Double platinum but will there be any fixes as well please.

Posted: Thu Nov 22, 2018 10:51 am
by Difinitus
meepol wrote:Hi Difin. We chatted ingame

I have tried every trick in the book on my iPhone 6 but to no avail. Including the ones you suggested

I have been waiting to buy double platinum but can’t log in. Do you think the crash issues will be fixed by then. Because I think that should be your number 1 priority. Many active players I know are also upset with the update for the same reason.

If double plat ends before we can log back in then you are losing my business at least. I can’t speak for others.


Fixing the crashing is our #1 priority right now. However, it will most likely require another client update which we're working on releasing ASAP.

Re: Server reset for Double platinum but will there be any fixes as well please.

Posted: Thu Nov 22, 2018 11:08 am
by Schwing
meepol wrote:Hi Difin. We chatted ingame

I have tried every trick in the book on my iPhone 6 but to no avail. Including the ones you suggested

I have been waiting to buy double platinum but can’t log in. Do you think the crash issues will be fixed by then. Because I think that should be your number 1 priority. Many active players I know are also upset with the update for the same reason.

If double plat ends before we can log back in then you are losing my business at least. I can’t speak for others.


We’re also looking into options so that those that may miss double plat don’t miss out on the opportunity.