Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Re: How long does a toon recovery take?

#11
The reason I send you all to the proper channels for support is we're currently behind. I am spending most of my time on the tickets trying to get response times back to an acceptable timeframe. So when I say, "My PMs aren't a way to circumvent support." It's bc there's already a queue in front of you. They've been waiting a long time to get help, so I want to help them as quickly as possible in the order in which the request was received.

Also, we don't delete toons/accounts/etc.

Re: How long does a toon recovery take?

#12
...this might seem a bit overkill, but it's worth asking:
Is it for certain deleted?
Have we for sure eliminated the usual suspects?
  • correct account (if player has multiple accounts, they're not just looking at the wrong one)
  • correct account info (never hurts to double check)
  • gone through character creation screen (active toons don't show up immediately if the app has been redownloaded, etc.)
  • selected correct server (wouldn't show up it looking at a different server)
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Re: How long does a toon recovery take?

#13
Mind wrote:...this might seem a bit overkill, but it's worth asking:
Is it for certain deleted?
Have we for sure eliminated the usual suspects?
  • correct account (if player has multiple accounts, they're not just looking at the wrong one)
  • correct account info (never hurts to double check)
  • gone through character creation screen (active toons don't show up immediately if the app has been redownloaded, etc.)
  • selected correct server (wouldn't show up it looking at a different server)


Im pretty sure it’s the right info I gave,

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