Recent Connection Issues
Posted: Mon Jul 31, 2017 4:21 pm
Hey folks,
We're aware of some issues with connecting to the servers over a non-wifi connection, resulting in an empty world list or a spinning icon at login time. This appears to be due to bad name resolution, as our old login server is still getting hits when it shouldn't be.
This likely means that your mobile operator hasn't updated their DNS servers yet. These normally take a few days to update, but can take longer on a case by case basis.
You can determine if this is the case by attempting to connect via wifi, or by connecting to a different mobile network.
Unfortunately, we have no control over this, as these servers are controlled by those mobile operators.
You can clear the device cache by following these guides:
ios - http://osxdaily.com/2015/03/31/clear-dns-cache-ios/
android - http://www.androidauthority.com/how-to- ... id-577204/
Alternatively, if you are finding the issue occurs only on wifi, you can try to change your DNS settings, by following these guides:
ios - http://www.macinstruct.com/node/558
android - http://www.technoblink.com/how-to/dns-s ... n-android/
We will continue looking into this, but let us know via the forums if this resolves or doesn't resolve the issue for you.
We're aware of some issues with connecting to the servers over a non-wifi connection, resulting in an empty world list or a spinning icon at login time. This appears to be due to bad name resolution, as our old login server is still getting hits when it shouldn't be.
This likely means that your mobile operator hasn't updated their DNS servers yet. These normally take a few days to update, but can take longer on a case by case basis.
You can determine if this is the case by attempting to connect via wifi, or by connecting to a different mobile network.
Unfortunately, we have no control over this, as these servers are controlled by those mobile operators.
You can clear the device cache by following these guides:
ios - http://osxdaily.com/2015/03/31/clear-dns-cache-ios/
android - http://www.androidauthority.com/how-to- ... id-577204/
Alternatively, if you are finding the issue occurs only on wifi, you can try to change your DNS settings, by following these guides:
ios - http://www.macinstruct.com/node/558
android - http://www.technoblink.com/how-to/dns-s ... n-android/
We will continue looking into this, but let us know via the forums if this resolves or doesn't resolve the issue for you.