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Recent Connection Issues

Posted: Mon Jul 31, 2017 4:21 pm
by snik
Hey folks,

We're aware of some issues with connecting to the servers over a non-wifi connection, resulting in an empty world list or a spinning icon at login time. This appears to be due to bad name resolution, as our old login server is still getting hits when it shouldn't be.

This likely means that your mobile operator hasn't updated their DNS servers yet. These normally take a few days to update, but can take longer on a case by case basis.

You can determine if this is the case by attempting to connect via wifi, or by connecting to a different mobile network.

Unfortunately, we have no control over this, as these servers are controlled by those mobile operators.


You can clear the device cache by following these guides:
ios - http://osxdaily.com/2015/03/31/clear-dns-cache-ios/
android - http://www.androidauthority.com/how-to- ... id-577204/


Alternatively, if you are finding the issue occurs only on wifi, you can try to change your DNS settings, by following these guides:
ios - http://www.macinstruct.com/node/558
android - http://www.technoblink.com/how-to/dns-s ... n-android/



We will continue looking into this, but let us know via the forums if this resolves or doesn't resolve the issue for you.

Re: Recent Connection Issues

Posted: Mon Jul 31, 2017 4:32 pm
by xAndrey
I would suggest changing DNS to 8.8.8.8 or 1.1.1.1 because it's Googles dns

Realized that you can only do that if you on wifi.. or unless you are jailbroken on ios

Re: Recent Connection Issues

Posted: Mon Jul 31, 2017 4:35 pm
by XxDiabloxX
This hasn't fixed my problem. Still can't log on while on mobile data

Re: Recent Connection Issues

Posted: Mon Jul 31, 2017 10:47 pm
by BloodPrincess
It didn't fix the problem, my device is iPhone 6s with t-mobile

Re: Recent Connection Issues

Posted: Tue Aug 01, 2017 9:55 am
by spicymeatballs321
didnt fix for me at all

Re: Recent Connection Issues

Posted: Tue Aug 01, 2017 3:10 pm
by Fiju
This is no longer recent issue , is been around 4 days now since this annoing issue with login happens . I don't know why people say is only on data because is on wifi aswell . Is no difference atall , when you can't log in you can't no matter if you are on data or on wifi. Please try to fix it somehow .

Re: Recent Connection Issues

Posted: Tue Aug 01, 2017 3:16 pm
by Tuula
Still not able to log and Im only using wifi. It goes up and down every day. Fix this!

Re: Recent Connection Issues

Posted: Tue Aug 01, 2017 6:05 pm
by kitkai
Hi, Im on wifi, and i do get empty server list. Have to kill the app instead.

Re: Recent Connection Issues

Posted: Wed Aug 02, 2017 11:44 am
by Lorhad Owens
It happens to me on both wifi and mobile data. It's not that. It's you guys. Stop pointing the blame and fix your stuff

Re: Recent Connection Issues

Posted: Wed Aug 02, 2017 12:34 pm
by HadesOrb
At this time it seems everyone in my clan cant log in Eternal Retribution on fingals.. so it's most likely not a device or Wi-Fi issue.. my clan covers Europe, middle East and North and South America... since our server chat app is running slow im assuming other clans are having the same issues...