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Server Downtime - 11 AM BST - Server Maintenance

Posted: Wed Jul 26, 2017 9:30 am
by Muldar
Hey Heroes,

Another server downtime today as we preform final checks and changes for our cross platform servers.

We estimate downtime to be roughly 3 - 4 hours, anything changes notification will be provided on the forum.

Thanks

Re: Server Downtime - 11 AM BST - Server Maintenance

Posted: Wed Jul 26, 2017 9:32 am
by penvro gillilan
........

Re: Server Downtime - 11 AM BST - Server Maintenance

Posted: Wed Jul 26, 2017 9:33 am
by Hercules62625
Will this allow me to play my account I still can't even sign into? It was really disappointing to discover that I couldn't play it after the wait. :(

Re: Server Downtime - 11 AM BST - Server Maintenance

Posted: Wed Jul 26, 2017 9:34 am
by H3RO
Same here, Struck at World Select Screen with no server(list is empty) :?:

Re: Server Downtime - 11 AM BST - Server Maintenance

Posted: Wed Jul 26, 2017 9:35 am
by Muldar
Hercules62625 wrote:Will this allow me to play my account I still can't even sign into? It was really disappointing to discover that I couldn't play it after the wait. :(


Please contact us at Support@onethumbmobile.com with the following information and we will help you regain account access:

- Username for account -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks

Re: Server Downtime - 11 AM BST - Server Maintenance

Posted: Wed Jul 26, 2017 9:36 am
by Muldar
H3RO wrote:Same here, Struck at World Select Screen with no server(list is empty) :?:


Have you attempted to force close the app, restart device and reload the game?

We were encountering the same issue last night and these steps resolved the issue.

Re: Server Downtime - 11 AM BST - Server Maintenance

Posted: Wed Jul 26, 2017 9:36 am
by Hercules62625
H3RO wrote:Same here, Struck at World Select Screen with no server(list is empty) :?:

Well for me it says incorrect username or password... I tried it over and I know it was correct. I have it all written down. I even loaded CH on my iPod and tried signing in and it was correct (I would use the iPod if it wasn't so leggy and worthless)

Re: Server Downtime - 11 AM BST - Server Maintenance

Posted: Wed Jul 26, 2017 9:37 am
by penvro gillilan
17 hours of maintenance in a day....

Re: Server Downtime - 11 AM BST - Server Maintenance

Posted: Wed Jul 26, 2017 9:42 am
by Reef
Muldar wrote:We estimate downtime to be roughly 3 - 4 hours


6-8 hours then, thanks.

Re: Server Downtime - 11 AM BST - Server Maintenance

Posted: Wed Jul 26, 2017 9:45 am
by WHITExLOTUS
Sweet so if my calculations are correct last maintenance was approx 6-8 hours turned into 14-15hours. This maintenance is 3-4hours so I'm gonna guess 7-8hours this time. Unless it can be sooner but so far this is rediculous