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Accounts deleted?

Posted: Wed Jul 26, 2017 1:55 am
by Casting
I had 2 android accounts with the same usernames as 2 of my ios accounts ...

I'm able to log into the 2 android accounts but it would appear that my ios accounts are gone, not sure if they were deleted because they had the same login credentials as the android ones or not but if not then they're definitely not letting me log onto them.

Is there anything I can do about it or are they gone?

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 1:57 am
by angelneto
Happened to me too and so far i havent gotten any support or answer to it

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:05 am
by Hercules62625
Is it possible to change a username? My other iOS account works but the one using the same username as my android one doesn't work. Maybe the username is the issue.

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:07 am
by admin
Hi none of the accounts will have been lost.

For any issues please contact support and they will be able to get things resolved.

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:13 am
by Hercules62625
admin wrote:Hi none of the accounts will have been lost.

For any issues please contact support and they will be able to get things resolved.

I can't contact support in game because my email is linked to the account I can't sign into ._.

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:14 am
by Ferron
Support where? Certainly not through a game we cant login to, and now is it ios or android support? Why cant someone reading posts here help?

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:23 am
by Casting
How should we send the support message? On site or ingame?

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:27 am
by admin
Hi you can send an email to: support@onethumbmobile.com or pm Muldar and we will make it a priority to resolve.

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:28 am
by Darkvaine
Same here can't log in. Says wrong username or password

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:30 am
by Hercules62625
Is there a way to change username?