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Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:36 am
by angelneto
Has anyome gotten any help once so ever cause so far nothing on my end honestly just want to quit and request my money back at this point. I mean i gotta go through all this for an update that doesnt even effect me anyways..... Ive tried contacting suport twice in the past and never gotten any help or a reply then so im just assuming the same thing is gonna happen again. And its pointless trying

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:49 am
by Krozone
Sent an email to support@onethumbmobile.com hopefully I get a response regarding my iOS account soon.
Cheers OTM!

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:58 am
by DarkStrike
I can log on but it won't let me get into the game with any of my characters, jus sits in an endless loading screen
Lvl 150 rogue Darkstrike

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 2:58 am
by KingRaaa
Yeah I can't log mine from android either

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 3:02 am
by tayilern
Yeah my Android account isn't working on my iPhone. I'm 100% sure I used the right password and it wont let me reset it either...hoping i can still log with my kindle

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 3:54 am
by Metallica
Hi you can send an email to: support@onethumbmobile.com or pm Muldar and we will make it a priority to resolve.
Muldar is going to be real busy these next few weeks.
THANKS Muldar! Your doing an awesome job.

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 10:07 am
by Aileron
OTM should've allowed anyone to change their username . The feature is already there and probably much simpler than this "duplicate username but unique password combination" thing they chose.

Re: Accounts deleted?

Posted: Wed Jul 26, 2017 12:13 pm
by Lio007
Hello
why i cant log in into my Accounts
if i put ID and Passwort it works but i can Not Chose a Server there is none server i can log in whit both Accounts i have in ios and Android same ID before the update it Worker but now it not working

PLEASE help