Heroskill wrote:rouge1235 wrote:Kevdo wrote:It was changed to 3 days. Not sure why, but I was denied a refund for an item.
I sent in a report 2 days after purchasing the item. I waited for a response for 3 days, but didn't hear back and feared they didn't see it and would tell me my 3 days were up - so I sent another report explaining that because I didn't hear back, I decided to send another report. Two days later (now 7 days after my original purchase) they tell me they can't refund it because it's been more than three days, even though my original report was only two days after my purchase.
I sent a third report explaining this about a week ago, still haven't heard back. I plan on calling them directly to dispute this issue. Text-based support is sluggish and unresponsive.
yeah, i dislike not being able to lvl 20 lvls, refund my wep, get the new one, rinse and repeat.. now ima have to grind more :-/
This is abusing the refund system ._.
I agree it is abuse. I know of people who bought full armour and web set, leveled up 20 levels in a week and got it all refunded. Rinse and repeat.