i had this issue in the past and you should mail email@example.com with the following information:
• Account Username
• Account Email (current email address even if you forgot it)
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character
make sure to tell them your issue!
"Life feels like Pac-Man sometimes, I guess. It's the same game all over again. Same board. Same ghosts. Sometimes, you get a bunch of cherries but eventually and inevitably, those ghosts catch up with you."