Celtic Heroes

Hello, We aim to reply to Appeals by Friday of each week, however this may differ depending on the volume of Appeals we are dealing with or if there is a complex issue that takes more time. If you have not heard back from someone within the two weeks deadline then please feel free to PM myself or Mu...

Gratz on the kill heroes!

Hello, Spotted this before heading to bed! Appeals shall be tackled as soon as I get to the office in the morning. They are aimed to be repiled by Friday of each week but this depends on the volume of tickets/appeals that we are dealing with at that time. If you perfer to, you may send me a PM with ...

Hello, All items to have been sent are able to be traced. We can look at your mail history and compare this data with item history/trade history/AH History and from then see which items simply did not send. This is quite a rare bug and as Muldar said we've added a feature in the update that should h...

Hello! I am sorry that it has taken a while to get to this issue. The problem with missing item tickets is that it takes a bit of time to back track the items and see which are to be added back. All of these tickets should still be open while the team looks into the issue. Can you please PM me with ...

Such a cute kitty!
(Yes I saw Cat in the title and had to look)

I have second toon from this year.. 163 lvl atm
But i want my mage back coz i spent money on it

Hello - Can you PM me the details of the account and I shall look into the status of your appeal process.

Thank you

Hello! First allow me to say sorry. The tickets for lost items due to issues with mails are currently still being looked into. The main issue is that it takes time for the team to be able to back track the items and return those that have gone missing. Please be assured that no ticket has been ignor...

Hi heroes,

There will be a server reset today at 12pm UTC.
The server should only be down for a few moments.

Thank you.

Hello, I believe by now that my stance upon Account sharing/trading/gifting is quite well known. I have written up multiple posts now explaining as to why this is not allowed and why it is against terms and conditions. Please be assured that if accounts are found to be breaking terms of service they...